Privacy Statement
Effective Date: April 9, 2025
Oasis Living Solutions is committed to protecting your privacy and safeguarding the personal information you share with us. As a provider of personalised healthcare, disability support, and community services, we understand the importance of maintaining the confidentiality and integrity of your data.
1. Information we collect depending on the services you use or inquire about, we may collect the following:
- Personal Details: Name, contact information, date of birth, and address
- Health Information: Medical history, diagnoses, medications, treatment needs, and care plans
- Service-Related Information: Details related to your participation in services such as Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), Community Nursing, Physiotherapy, and Community Participation programs
- Website Usage Data: IP address, browser type, device information, and usage patterns via cookies and analytics tools
2. How We Use Your Information.
We use your information to:
- Provide and manage our services and care plans
- Respond to your inquiries and communicate with you
- Coordinate care with healthcare professionals and service partners
- Meet legal, regulatory, and compliance requirements
- Improve our website and service delivery
3. Sharing of Information
We do not sell your personal information. We may share your data with:
- Authorised care staff and healthcare providers, to ensure safe and coordinated care
- Third-party service providers, strictly for operational support (e.g., IT systems, communications)
- Regulatory bodies or government agencies, when required by law or for reporting purposes
All third parties are required to comply with relevant privacy laws and uphold data protection standards.
4. Data Security
We take data protection seriously and use physical, electronic, and procedural safeguards to protect your information. Access is restricted to authorised personnel only.
5. Your Rights
You have the right to:
- Access or correct your personal information
- Withdraw consent for data processing (where applicable)
- Request deletion of your information, subject to legal and operational requirements
- Make a complaint if you believe your data has been mishandled
To exercise your rights, please contact us at the details below.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and monitor performance. You can manage your cookie preferences via your browser settings.
7. Links to Other Sites
Our website may contain links to external sites.
We are not responsible for their privacy practices. We recommend reviewing their policies before submitting any information.
8. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Statement periodically. All changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Statement or how we handle your data, please contact us at:
Oasis Living Solutions
15 Tancred Street
Orange, NSW 2800
Email: info@oasislivingsolutions.com.au
Phone: (02) 6360 1961
